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Refund and Returns Policy 

Our refund and return policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned:

  • Perishable Goods Such as Food, Flowers, Newspapers, or Magazines
  • Intimate or Sanitary Goods
  • Hazardous Materials
  • Flammable Liquids or Gases

Additional non-Returnable Items: 

  • Gift cards
  • Downloadable Software Products
  • Some Health and Personal Care Items

Return Requirements

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Books with Obvious Signs of Use
  • Opened CDs, DVDs, VHS Tapes, Software, Video Games, Cassette Tapes, or Vinyl Records
  • Items Not in Their Original Condition, Damaged, Or Missing Parts for Reasons Not Due to Our Error
  • Items Returned More Than 30 Days After Delivery

Refunds 

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us at [email protected]

Sale items 

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns 

To return your product, you should mail your product to our address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help? 

Contact us at [email protected] for questions related to refunds and returns.

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Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.

Download the Complete Spec Sheet

Get detailed product specifications, installation guidelines, and configuration options delivered straight to your inbox.