Our refund and return policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

When your shipment arrives, please complete the following:

• Take pictures of the trailer upon arrival.
• Take at least six pictures from each side of the trailer, as well as the front and rear
• Inspect all materials as soon as they are unloaded.
• Verify that the quantities received match the truck manifest.
• Check for any visible damage, shortages, or missing items.

If you identify any damage, shortages, or discrepancies:

• Note the issue on the BOL delivery receipt before signing, when applicable.
• Keep a copy or take a picture of the signed BOL that was noted of the damage
• Important: If damage is not documented on the BOL at the time of delivery, the carrier may deny the claim, and the builder may be responsible for the cost of replacement materials.
• Take clear photos of the damaged materials, packaging, and shipping labels.
• Notify your Project Manager immediately with the following information:
• Project name
• Delivery date
• Description of the issue
• Photos of the damage or shortage
• Copy of the BOL

Prompt notification is essential to ensure claims are submitted within the carrier’s required timeframes and to minimize delays to your project.

If all materials are received in good condition and match the truck manifest, no further action is required.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us at [email protected]. 

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to our address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.