Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
What You Need First
- A valid email address and a phone number for account verification.
- Proof of identity (passport, driver’s license, or national ID) to pass KYC checks.
- A stable internet connection or mobile data for the mobile-optimized website.
- At least one payment method: credit/debit card, e-wallet (Skrill, Neteller), or cryptocurrency.
- Understanding of the bonus terms: wagering requirements, game contributions, and time limits.
- A clear budget – never deposit more than you can afford to lose.
How to Sign Up
- Visit the casino’s homepage.
- Click the ‘Register’ or ‘Join Now’ button on Lolajack.
- Fill in the personal details form: full name, date of birth, email, phone, and address.
- Create a username and a strong password (at least 12 characters, mix of letters, numbers, symbols).
- Select your preferred currency and agree to the terms & conditions (read them first).
- Submit the form and check your email for a verification link. Click it to activate your account.
Wagering Calculation
Understanding wagering requirements is crucial. Suppose you claim a 100% match bonus up to €200. You deposit €100 and receive €100 bonus. The wagering requirement is 35x (bonus + deposit).
Formula: (Deposit + Bonus) × Wagering Multiplier = Total Wagering Requirement
Example: (€100 + €100) × 35 = €7,000.
Now, consider game contribution. Slots usually count 100%, table games 10% or 0%. If you play only slots with 100% contribution, you must place bets totaling €7,000 before withdrawal.
If you play blackjack (10% contribution), only €0.10 of every €1 bet counts. To clear €1 of wagering, you need to bet €10 on blackjack. The effective requirement becomes €7,000 × (1/0.10) = €70,000 in actual bets.
| Game Type | Contribution | Actual Bets Needed per €1 Wagering |
|---|---|---|
| Slots (most) | 100% | €1.00 |
| Table Games (blackjack, roulette) | 10% | €10.00 |
| Video Poker | 20% | €5.00 |
| Live Dealer Games | 0% | Not counted (usually excluded) |
Always check the contribution percentages for your chosen games.
Money In, Money Out
Deposits are usually instant. Withdrawals take 1–5 business days depending on the method. Below is a typical payment table for reference.
| Method | Min Deposit | Min Withdrawal | Processing Time (Withdrawal) | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 2–5 business days | None from casino |
| Skrill | €10 | €20 | 24–48 hours | None |
| Neteller | €10 | €20 | 24–48 hours | None |
| Bitcoin | €20 equivalent | €30 equivalent | 1–3 business days | Network fees may apply |
Withdrawal limits often apply: monthly caps around €5,000–€10,000. Check your account settings before requesting a payout.
Licence & Player Protection
The casino operates under a Curacao eGaming license. While this ensures a level of oversight, players from EU or Nordic countries should note that winnings may be subject to local income tax. Unlike Malta Gaming Authority (MGA) licenses, Curacao-licensed casinos do not provide automatic tax handling. It is your responsibility to declare and pay taxes according to your jurisdiction.
The site uses SSL encryption to protect data. Two-factor authentication (2FA) is available for extra security. Always set a unique password and never share your account details.
When Things Go Wrong
- Forgotten Password: Use the ‘Forgot Password’ link on the login page. A reset link is emailed to you.
- Withdrawal Stuck in Pending: Contact support if it exceeds the stated processing time. Typically, pending is normal for 24–48 hours.
- Bonus Not Credited: Double-check that you entered the bonus code correctly. If it still doesn’t appear, contact live chat with a screenshot.
- Game Not Loading: Clear browser cache or try a different device. The mobile-optimized site works on all modern browsers.
- Account Blocked: This usually happens during KYC. Submit documents promptly. If blocked without reason, raise a complaint via the casino’s support or licensing body.
- Self-Exclusion or Account Closure: Use the responsible gambling tools in your account settings. For permanent closure, email support.
Insider Advice
If your withdrawal is delayed beyond the stated timeframe, follow these steps:
- Wait at least the maximum processing time (e.g., 5 business days for cards).
- Check your email for any document requests. Unverified accounts are the top reason for delays.
- Contact live chat (available 24/7) and ask for a status update. Quote your withdrawal ID.
- If no response within 24 hours, escalate to the casino’s compliance team via email.
- If unresolved after 7 days, file a complaint with Curacao’s licensing authority or an ADR service.
Common Questions
Can I play on my mobile phone?
Yes, the casino is a progressive web app (PWA) – simply visit the site from your mobile browser and add it to your home screen. No app download from stores is needed.
How long does verification take?
Usually 24–48 hours after submitting all required documents. During peak times it may take up to 72 hours.
Are there any country restrictions?
Some countries are restricted. Check the terms and conditions or ask support before registering.
What is the minimum withdrawal?
It varies by method, typically €20 or equivalent.
Can I change my password?
Yes, go to your account settings and choose ‘Change Password’.
Does the casino offer live dealer games?
Yes, there is a live casino section with games from providers like Evolution Gaming.
What currencies are accepted?
EUR, USD, GBP, and several cryptocurrencies like Bitcoin, Ethereum, and Litecoin.
Is there a VIP program?
Yes, but qualification is by invitation or by accumulating loyalty points.
Always gamble responsibly. Set deposit limits, take breaks, and never chase losses. Enjoy the games but keep it fun.
